Terms of the electronic educational platform

1. Definitions and Interpretation

1.1. Platform or Electronic Learning Platform – the website www.schoolege.com, the system schoolege.tutor-platform.com, and the Schoolage application, collectively through which the Teacher’s services become available to Students and Children.

1.2. Website – the website www.schoolege.com.

1.3. Company – the limited liability company “DIGI SCHOOL” (TIN 01303044, legal address: Kurginyan 5-11, Yerevan, e-mail: study@schoolege.com), which organizes the operation of the Platform in accordance with the legislation of the Republic of Armenia.

1.4. Teacher – an individual with the necessary language knowledge and experience, as determined by the Company, who provides language teaching services to Students or Children through the Platform in accordance with the procedures established by the Company.

1.5. Student – an individual aged 14 (fourteen) or older who agrees to the terms set by the Company by registering on the Platform and is provided with language teaching services through the Platform in accordance with the procedures established by the Company.

1.6. Children – individuals under the age of 14 (fourteen) who receive language teaching services through the Platform in accordance with the procedures established by the Company.

1.7. Parent – the father or mother of a Child under the age of 14 (fourteen) who agrees to the terms set by the Company by registering on the Platform, and language teaching services are provided to the Child through the Platform in accordance with the procedures established by the Company.

1.8. Visitor – any person who is not registered on the Platform or is registered but does not use paid services through the Platform.

1.9. Course – a series of lessons offered by the Company on the Website, conducted online through the platform.

1.10. Package – a number of courses available on the Website that differ in the number and cost of lessons included in the Package.

1.11. Free Service – a free lesson or other free service provided by the Platform

2. General Conditions

2.1. These terms define the conditions of the Electronic Educational Platform provided by the Company, the procedure for providing language training services through the Platform, and other fundamental provisions (hereinafter – the “Terms”).

2.2. These Terms constitute a public offer presented by the Company to the Teacher, Student, and Parent. Acceptance of this offer may only be made by the Teacher, Student, or Parent in full agreement with these Terms.

2.3. Upon acceptance of this offer by the Teacher/Student/Parent, these Terms, together with the Privacy Policy, the price list, and all other rules and regulations published on the Website, constitute a legally binding agreement (hereinafter also referred to as the “Agreement”) between the Teacher and the Company, the Student and the Company, and the Parent and the Company, respectively.

2.4. This offer is accepted by the Teacher/Student/Parent, and the Agreement with the Company is considered signed after the Teacher or Student or Parent provides the required information for registration through the link received in the email and presses the “I accept the terms and sign the contract” button during the registration on the Platform.

2.5. To use the Services, the Teacher/Parent/Student must register on the Platform, providing accurate information: name, surname, contact information (current email address, phone number, etc.), country and city of residence, password, select any of the language learning packages, and then follow the instructions on the Platform.

2.6. Visitors have the right to register on the Platform and use free services, various promotions, and discounts offered by the Company without ordering any paid services. In this case, the Terms apply to the extent that the corresponding rules apply to the services received.

2.7. The Terms may be changed from time to time and come into force immediately. If the Teacher/Student/Parent continues to use the Company’s services, it means they agree with the changes in the Terms. The Company recommends regularly visiting the “Terms” section of the Website and becoming familiar with the introduced changes.

3. Description, Cost, and Payment Procedure for Using the Platform and Language Learning Services

3.1. The Company gives the Teacher/Student/Parent/Child the right to use its Platform in accordance with these Terms, as well as other documents posted on the Platform and in accordance with the legislation. The Teacher/Student/Parent agrees to use the Platform in accordance with these Terms and the law.

3.2. The relationship between the Company and the Teacher is regulated by these Terms, as well as a service agreement that acts as an extension of these Terms, and other additional agreements.

3.3. The Teacher provides language training services to the Student/Child within the following Packages:

• Start: 4 (four) lessons
• Popular: 8 (eight) lessons
• Effective: 16 (sixteen) lessons
• Benefits: 32 (thirty-two) lessons

3.4. The duration of one lesson is as follows:

• For Students: 50 minutes
• For Children: 30 minutes
• For the free trial lesson: 25 minutes

3.5. The lessons included in a package are valid from the date of purchase for a maximum period of 1 month for the Start package, 2 months for the Popular package, 4 months for the Effective package, and 8 months for the Cost-Efficient package.

3.6. The cost of a single lesson depends on the Package and the country from which the Student/Parent/Child is connecting to the Platform and where they use the Platform’s services. By registering on the Platform and accepting these Terms, the Student/Parent gives their unconditional consent to this condition and cannot raise any objections/complaints/claims regarding the package prices, which are determined as prescribed and/or the payments already made.

3.7. The exact prices for language learning packages are listed in the respective sections of the Platform (English Courses and Armenian Courses). When choosing and paying for each package, the Student/Parent agrees to receive language training services at a specific price.

3.8. You can review the language learning packages and prices here: www.schoolege.com. The booking procedure is available after registration on the Platform. By choosing a language learning package and making a payment, the Student/Parent confirms that they have reviewed and agreed to the provided terms and other documents that extend these Terms.

3.9. After selecting a package and making the payment, the Student/Parent can choose a Teacher and then view the Teacher’s lesson schedule. Within the package purchased by the Student/Parent, lessons can be scheduled at their convenience, taking into account the consumption period of lessons specified in the package, as determined by the Company. If there is no available time slot in the Teacher’s schedule, the Student/Parent can choose another Teacher.

3.10. After booking a lesson at a suitable time on the schedule, the lesson is displayed in the calendar, which the Student/Parent can access in the corresponding section of the Platform.

3.11. Lessons included in the purchased package cannot be refunded until they are fully consumed unless otherwise specified in the Terms or other documents posted on the Platform.

3.12. The package price includes taxes as required by the legislation of the Republic of Armenia.

3.13. The amount for lessons that have already taken place and are included in the package is non-refundable under any circumstances.

3.14. Payment for the package should be made in Armenian Drams unless otherwise specified in the Terms. Each party covers any commission costs on its own (through its bank).

3.15. The Teacher’s compensation for language training is transferred by the Company according to the terms and schedule defined in the contract or agreement concluded between the Teacher and the Company.

3.16. The following technical requirements have been established for accessing the courses offered on the Platform:

Recommended PC requirements:

• Operating System: Windows 8/8.1/10, MacOS 10.14 and later.
• Browsers: Google Chrome/ Yandex Browser/ Opera/ Mozilla Firefox/ Safari, the latest stable version.
• RAM: 8 GB or more.
• Processor: Intel i3, i5, i7 5th generation or later or AMD Ryzen 3, 5, 7 of any generation.
• Internet connection of at least 15 Mbps.
• Availability of a microphone and camera.

4. Rights and Obligations

4.1. The Company has the right to:

• 4.1.1. Verify the accuracy of the information provided by the Student/Parent/Teacher using all available means, including requiring grounds and/or documents to confirm the accuracy of the provided information.
• 4.1.2. Limit, terminate, or block access to the Platform for the Student/Parent/Teacher in case they fail to provide the requested information to the Company or refuse to provide it.
• 4.1.3. Terminate, suspend, partially restrict, or block the access of the Student/Parent/Teacher to the Platform without prior notice if the Company finds that the latter has violated the Terms, the law, or if, in the Company’s opinion, the actions of the Student/Parent/Teacher pose a direct or indirect threat to the Platform and/or to third parties.
• 4.1.4. Modify the methods of organizing the Platform’s operation, its content, and these Terms.
• 4.1.5. Stop or temporarily suspend the operation of the Platform and/or perform preventive maintenance.
• 4.1.6. Use the information provided by the Student/Parent/Teacher for marketing purposes, send advertising and informational messages and/or notifications to the phone number and email address provided on the Platform.
• 4.1.7. In case of identifying the Student/Parent/Teacher’s failure to fulfill the obligations set out in sections 4.2.5 and 4.4.4 of the Terms, demand compensation from the Student/Parent/Teacher for the damages incurred by the Company as a result of deception/fraud, including lost profits.

4.2. The Student/Parent must:

• 4.2.1. Make payments to the Company within the timeframes and in the manner specified in the Terms.
• 4.2.2. Independently review the details of the services provided and familiarize themselves with the Terms before making any bookings.
• 4.2.3. Use the Platform only for themselves personally and for those individuals on whose behalf they are authorized to act and assume the respective rights and obligations in accordance with the legislation. Actions on behalf of third parties without legal grounds and the use of the information of third parties are prohibited.
• 4.2.4. Not abuse the capabilities of the Platform, including making false bookings.
• 4.2.5. Provide accurate information about their country and city of residence when registering on the Platform, without using any other software when logging in to the Platform.
• 4.2.6. Notify the Company immediately in case of a change in their country and city of residence.
• 4.2.7. Be prepared and join the lesson through the Platform on the day and time specified in their schedule.
• 4.2.8. Not reschedule lessons more than 2 (two) times a month. If rescheduling is required, it must be coordinated with the Teacher no less than 8 (eight) hours before the start of the lesson, informing the Company or the Teacher. If there is no way to contact the Teacher, it is necessary to send an email regarding the rescheduling to the email address study@schoolege.com. In case of non-attendance of lessons more than 2 times a month and/or rescheduling lessons more than 2 times, for each subsequently missed lesson, an amount equal to the cost of one lesson of the package purchased by the Student/Parent will be charged.
• 4.2.9. The lesson can be rescheduled for another available lesson time on the Teacher’s schedule unless otherwise specified in the terms on the website and/or platform.
• 4.2.10. Adhere to rules of appearance and clothing: tidy hair/neat hairstyle, clean face and hands, clean and neat clothing. A positive attitude is welcome.
• 4.2.11. Ensure uninterrupted camera and audio communication during the lesson, maintain a calm environment, and eliminate any distracting circumstances.
• 4.2.12. Provide the Company with an objective opinion and well-founded feedback on the Teacher and the lesson when necessary.

4.3. The Student/Parent has the right to:

• 4.3.1. Use the Platform in accordance with the rules established by the Terms, other documents, and materials posted on the Platform.
• 4.3.2. Utilize language learning services, select any of the Teachers on the platform, check their schedules, and reserve lessons in accordance with their schedules.
• 4.3.3. Modify the lesson time scheduled on the Platform by coordinating the change with the Teacher no less than 8 (eight) hours before the start of the lesson, by selecting another available lesson time on the Teacher’s schedule. If it is not possible to contact the Teacher, it is necessary to send an email regarding the change of lesson time to the email address study@schoolege.com.
• 4.3.4. Request a change of Teacher from the Company in cases of inadequate/incomplete provision of language teaching services by the Teacher or in the event the Teacher reschedules lessons more than 3 (three) times, providing the Company with valid reasons.
• 4.3.5. Send a request to delete their data/their Child’s data from the Platform’s database at any time by sending a request to the Company’s email registered on the Platform via the site’s feedback link www.schoolege.com.
• 4.3.6. Direct questions, comments, suggestions, feedback, and wishes to the Company through all available means of information and support on the Platform.

4.4. The Teacher must:

• 4.4.1. Provide language teaching services through the Platform personally, in accordance with the fees and conditions stated in the Terms.
• 4.4.2. Provide the Company with only accurate and complete information about themselves.
• 4.4.3. Not use the Platform for the purpose of providing services prohibited by the legislation of the Republic of Armenia, and/or for engaging in other illegal activities.
• 4.4.4. When registering on the Platform, accurately specify the country of residence without using any other program when logging into the Platform.
• 4.4.5. Use the Platform/materials posted on it exclusively for providing language teaching services to the Student/Child through the Platform. In case of violation, the Teacher will compensate for any losses incurred by the Company, including bearing responsibility in accordance with the law.
• 4.4.6. Do Not duplicate, copy, or reproduce materials posted on the Platform for personal purposes other than services provided on the Platform. In case of violation, the Teacher will compensate for any damage caused to the Company and bear responsibility as defined by the legislation.
• 4.4.7. When necessary to reschedule lesson times, coordinate the changes with the Student/Parent no less than 8 (eight) hours before the start of the lesson, and inform the Company in advance. If it is not possible to contact the Student/Parent, it is necessary to send an email about the lesson rescheduling to tutor@schoolege.com.
• 4.4.8. Do not reschedule more than 2 (two) lessons of all Student/Child per month and, under no circumstances, reschedule or cancel the first and second lessons conducted with a new Student without the consent of the Company and the Student/Parent.
• 4.4.9. When providing teaching services, strictly follow to the Terms and other materials posted on the Platform to ensure the necessary conditions for the Company’s language teaching services.
• 4.4.10. The Teacher is responsible for complying with the technical requirements for the equipment used for conducting lessons and for ensuring that the workspace complies with the Company’s requirements before the start of lessons. If the Teacher did not conduct the lesson due to non-compliance with the technical requirements for the equipment, it is considered that the Teacher missed the lesson in violation of the Rules.
• 4.4.11. The Teacher must conduct lessons with the Student/Child exclusively within the Platform, excluding teaching outside the Platform, and does not have the right to teach the Student outside the Platform within 1 year after the end of the classes. In case the Company detects such cases, the Company has the right to demand compensation for damages from the Teacher, imposing a fine in the amount of ten times the cost of one lesson.
• 4.4.12. The Teacher should follow the rules of appearance and dress code, including having neat and clean hair, a tidy hairstyle, a clean face and hands, and clean and tidy clothing. The recommended attire includes a simple shirt or polo shirt and classic jeans or trousers. A good mood and a well-groomed appearance are welcomed.
• 4.4.13. The Teacher should check for new messages at least once a day through all means of communication and respond to messages. If necessary, the Teacher should be available for online meetings with the Company’s representatives. Failure to fulfill this obligation will result in the Teacher being held responsible for non-compliance and the resulting losses.

4.5. The Teacher has the right to:

• 4.5.1. Receive compensation for services provided through the Platform, in accordance with the terms and conditions specified in the contract and/or agreement concluded with the Company.
• 4.5.2. Reschedule lesson times booked by the Student/Parent through the Platform after coordinating with the Student/Parent no less than 8 (eight) hours before the scheduled lesson time and informing the Company by sending an email to tutor@schoolege.com.

5. Responsibility, Lack of Guarantees, Representations, and Agreements

5.1. Unless otherwise specified in the Contract, the Parties are responsible for non-performance or improper performance of their obligations in accordance with the legislation of the Republic of Armenia. A Party that fails to fulfill its contractual obligations or fails to fulfill them properly is responsible unless it proves the impossibility of proper performance due to force majeure.

5.2. The Company is not a provider of language training services offered on the Platform and is not responsible for not meeting the expectations of the Student/Parent related to the provision of services. The Company is not responsible for accepting or rejecting bookings, as well as for the performance of services presented on the Platform according to the expectations of the Student/Parent. However, the Company may accept or reject complaints and suggestions from Teachers, Students, and Parents related to the operation of the Platform and make decisions based on them.

5.3. Parties who receive and implement the service through the Platform are fully responsible for providing, booking, paying for, and implementing language training services.

5.4. The Company reserves the right to reject or accept requests for mediation in resolving disputes between individuals who have agreed to receive services through the Platform.

5.5. The Company does not guarantee continuous, error-free, accurate, and timely operation of the Platform, and does not guarantee the availability of the Platform at all times. The Company does not guarantee and is not responsible for the constant and error-free connection to the Internet. The Platform, or parts thereof, may be unavailable due to technical maintenance, including technical upgrades.

5.6. The Company makes reasonable efforts to prevent disruptions and failures in the operation of the Platform but does not guarantee its uninterrupted operation and is not responsible for it.

5.7. The Company is not responsible for possible errors, malfunctions, and disruptions in the operation of the Platform if such errors, malfunctions, or disruptions are caused by scheduled technical maintenance or other systems beyond the Company’s control. However, the Company undertakes to ensure the makeup of missed lessons due to Teacher’s fault and due to Platform software.

5.8. Due to technical and software features, the Company cannot guarantee the timely receipt of electronic messages and/or notifications by the Student/Parent.

5.9. The Company is not responsible for any damage (including lost profit), data loss, use, or inability to use the Platform, and additional expenses incurred as a result of purchasing services or additional services caused to the Student/Parent or any other person.

5.10. The Student/Parent and Teacher confirm that:

• The personal data provided when concluding the contract is accurate and belongs to them.
• Any information and documents provided to the Company are accurate and complete. In the case of providing false information, they are aware of the responsibility imposed by the legislation of the Republic of Armenia.
• They signed the contract in a sober mind and are competent.
• They have fully read and agree to the Terms and Privacy Policy available on the Platform, as well as other materials published by the Company on the Platform.

5.11. The Student/Parent, Teacher agrees that:

• If necessary, the Company will process their/their Child’s personal data (name, surname, patronymic, date of birth, month, year, registration address, passport details: series, number, issuer, issue date, month, year, card identification data: number, issuer, issue date, month, year, social card number, photo) in accordance with the provisions of the RA Law on Personal Data Protection to ensure the possibility of using the provided services through the Platform in any legal way and in all ways not prohibited by law.
• The Company may transfer personal data to them/their Child to third parties and organizations cooperating with the Company on a contractual basis (including LLC “TUTOR PLATFORM,” providing technical maintenance and software for the Platform) to ensure the operation of the Platform. Their consent is also considered given to the abovementioned third parties, and any such third party has the right to process their personal data based on this Agreement.
• Withdrawal of consent for the processing of personal data, as well as requests for correction, destruction, or cessation of data processing, or other actions related to data processing, are made in writing or electronically, notifying the Company.

5.12. The Teacher/Parent/Student is responsible for setting a secure password on the Platform, maintaining the confidentiality of the data necessary for accessing the Platform, using only personal devices (access to which is protected by a password, PIN code, fingerprint recognition, or other data), and immediately informing the Company if they suspect that their data is being used by others to access the Platform.

6. Confidentiality, Data Retention

6.1. The Parties undertake not to disclose information, materials, and documents obtained when using the Platform to third parties, except for authorized representatives and individuals empowered to receive and transmit information related to the performance of their obligations on behalf of each Party. Furthermore, the condition of preserving confidential information applies indefinitely.

6.2. The Company ensures the confidentiality of the personal data of the Teacher/Student/Parent/Child, payment information, and other information. The information can only be disclosed by the Company in cases and to the extent provided for by legislation, necessary for the provision of services, or necessary for the legal, including judicial, protection of the Company’s violated rights.

6.3. The information specified in clauses 6.1. and 6.2. of the Contract can only be disclosed in cases and in the manner provided by the legislation of the Republic of Armenia.

6.4. In the event of the termination of the contract, the Parties undertake not to publish and not to use information specified in clauses 6.1. and 6.2. of the Contract for their own benefit and/or the benefit of third parties.

6.5. The Company retains information about the language learning packages purchased by the Student/Parent, as well as the materials and documents included in the package, on the Student/Parent’s personal page until the termination of the Contract in accordance with the Terms. After the termination of the contract, this information is not retained on the personal page.

7. Termination of the Relationship between the Parties

7.1. The relationship between the Parties ends upon the provision of services provided by each package of the contract and their acceptance by the Student/Parent/Teacher. In the event that within 24 (twenty-four) hours after the end of the lessons provided in each package, the Student/Parent/Teacher does not raise objections regarding the provision of services to each other, and the Company does not raise objections related to the operation of the Platform, the services are considered to have been provided properly, and the Contract for the provision of these services is terminated.

7.2. The Parties may terminate the Contract prematurely by notifying each other by email, and in this case, the Company will refund the amount paid by the Student/Parent only in the following cases and to the extent:

• The Student/Parent terminates the Contract before the Company, and the Teacher initiates any actions to provide services in the amount of paid but unfulfilled lessons.
• The Student/Parent terminates the Contract by mutual agreement with the Company, in the amount of the cost of lessons available in the package but not provided by mutual agreement of the Parties, minus the Company’s incurred expenses for providing services.

7.3. In the event that the Company has already taken all necessary and reasonable actions related to the provision of services, provided the Platform, the Teacher has started the process of providing services, and the Student/Parent wishes to terminate the Contract, the paid amount is not subject to refund. The amount paid for services is also not refundable if the Student/Parent does not inform and agree in advance, as provided in the Terms or the description of the packages on the Platform, about their intention to reschedule/cancel a planned lesson, and as a result, the Teacher is unable to use the allocated time to provide language education services to another Student/Child.

7.4. The Company has the right to refuse to perform the Contract, compensating the Student/Parent for the damage caused, but not exceeding the amount received for a specific service provided under the Contract.

8. Dispute Resolution Procedure

8.1. Disputes and disagreements arising from the execution of the Contract are resolved through negotiations, and in case an agreement is not reached, they are settled in accordance with the legislation of the Republic of Armenia.

9. Notifications

9.1. For any matter arising within the scope of the Contract, except for notification methods specified in the legislation of the Republic of Armenia and/or the Contract for specific cases, notifications to the Student/Parent/Teacher are made by one or more of the following methods chosen by the Company:

• By sending a notification to the email address provided by the Student/Parent/Teacher upon registration on the Platform. In this case, the recipient is considered informed from the moment the notification is sent to the email address.
• By posting in the notifications section of the Student/Parent/Teacher’s personal page on the Platform. In this case, the recipient is considered informed one (1) day after posting the notification.
• By sending an SMS notification to the mobile phone number provided by the Student/Parent/Teacher during registration on the Platform. In this case, the recipient is considered informed from the moment the message is sent.
• By sending a notification via WhatsApp/Telegram/Viber to the mobile phone number provided by the Student/Parent/Teacher during registration on the Platform. In this case, the recipient is considered informed from the moment the message is sent.
• By sending a written notification by mail to the address of residence and/or registration provided by the Student/Parent/Teacher under the Contract. In this case, the recipient is considered informed from the moment of receiving the notification.

9.2. For any matter arising within the scope of the Contract, except for notification methods specified in the legislation of the Republic of Armenia and/or the Contract for specific cases, the Teacher/Student/Parent notifies the Company by one or more of the following methods simultaneously:

• By sending a notification to the Company’s email address, published in the Contract and/or the Platform. In this case, the Company is considered informed from the moment the notification is received by email.
• By calling the Company’s phone number, specified in the Contract and/or the Platform. In this case, the Company is considered informed from the moment the notification is registered by the Company’s employee.
• By sending a written notification by mail to the address specified in the Company’s Contract and/or the Platform. In this case, the Company is considered informed upon receiving the notification.

In case of discrepancies between the Russian and Armenian texts, the version of the Terms in Armenian has priority.

Company Details:

“Digi School” LLC
Address: RA, Yerevan, Kurginyan 5-11
TIN: 01303044 State Registration
Number: 290.110.1132792
Email: study@schoolege.com